About Customer Service

Questions? Concerns? We're happy to help! You can click on Facebook Messenger in the store to leave us a message, or email us at uk.service@diamondpaintinggifts.com

For answers to common questions ("What’s Included in a Diamond Painting Kit?") please click HERE.

About Facebook Messenger in the store:  

①Since its information can only be kept for 24 hours, we will not be able to send you messages through it after 24 hours. (This situation usually occurs around weekends, and we cannot reply to your messages in time when we enter the holiday.) If we do not reply in time You, please contact us again between 9:00-18:00 from Monday to Friday。(Please log in with your Facebook account so we can continue chatting with you after 24 hours)

②It is often closed during our holidays, you can leave us a message by entering our Facebook page (In order to communicate more quickly and effectively, please note “UK” when you contact.It will not expire.) or send an email to our EMAI, we will reply you as soon as we start working.

**IMPORTANT: If You Are Not Receiving Our Emails**

Please make sure you whitelist uk.service@diamondpaintinggifts.com in your email client! Otherwise you won't receive your shipping confirmation email and tracking updates.

Our Customer Service Team Is Available:

Mon to Fri. 9:00-18:00, GMT+ 08:00